If you smell smoke, see fire, suspect a gas leak, or anyone is in immediate danger — call 911 first. This page is for facility system emergencies once life-safety authorities have been contacted or are not needed.
24/7 dispatch
Emergency service
For an active system emergency, call - do not submit a form. Your call is answered 24/7 and goes straight to the on-call technician, who is routed by urgency and location.
Qualifying emergencies
Fire alarm panel in trouble or supervisory condition
Active alarm with no clear cause
Loss of fire alarm monitoring or communication
Power loss to life-safety or security systems
Water intrusion near panels or equipment rooms
Walk-in cooler or freezer failure risking inventory loss
Security breach or intrusion in progress
Access control failure locking staff out of a facility
Service area
Emergency dispatch covers Massachusetts and Rhode Island and nearby New England. Calls outside business hours may carry after-hours rates and travel time depending on the site.
Not an emergency?
For a quote, scheduled service or preventive maintenance, use the regular forms - we answer within one business hour.